Withdrawals
-
What is the minimum and maximum amount I can withdraw?
The minimum and maximum withdrawal amount depends on the payment method you choose: • Withdrawal by bank transfer: €15 minimum and €3,000 maximum • Withdrawal in our establishments:...
-
I haven’t received a verification email, what should I do?
If you haven’t received a verification email, it could be in your junk mail folder. If it isn’t there either, don’t worry, please contact our customer service and we will send you a l...
-
How long will it take for my account to be authenticated?
Once you have sent us the necessary documents, our teams will verify them. This takes on average a few days during our customer service opening hours. For your security, you might be ...
-
Do I have to pay tax on my winnings?
No, you don’t have to pay any tax on the amounts you win by playing at Golden Vegas Casino. For more information about tax on games of chance, go to the Belgian Gaming Commission webs...
-
I’m not able to make a withdrawal. What should I do?
If you aren’t able to make a withdrawal, you might not have confirmed your registration by email. Go to your email inbox and look for the email we sent you when you registered at Gold...
-
I made an online withdrawal request. How long will it be before the money is available in my bank account?
Standard withdrawal requests are usually processed by our team within 2 working days. Once your request is validated, you will receive the amount in your bank account within 1 to 4 da...
-
I want to change my IBAN to carry out my withdrawal. How do I do it?
Have you recently changed account number and would like to withdraw your money to your new account? All you need to do is fill in the requested information about your new bank account...
-
Where can I find my 4-digit code for a withdrawal in a gaming hall?
To make a withdrawal in a gaming hall, you will need your ID card and the unique 4-digit code linked to your withdrawal, selected in advance. Forgot your code? To recover it, log in...
-
Can I assign someone to make a withdrawal for me in a gaming hall?
No. For security reasons, you must personally go to your preferred gaming hall to withdraw your winnings. Your winnings will remain available for as long as necessary, so you can col...
-
Not all of my credit is withdrawable. What should I do?
You may still have bonus credit on your account corresponding to a Playthrough that you were unable to complete when the various bonuses were still available on our platform. The resi...
-
I have been asked to send documents to authenticate my account. Can I send them securely?
Of course! Authenticating your account is a legal obligation dictated by the Belgian Gaming Commission. As a 100% legal website, Golden Vegas Casino places great importance on respe...
-
Can I transfer my winnings to a different account than the one I deposited from?
No, this is unfortunately not possible. Withdrawals can only be made using the same method that you used to deposit money on your account. It is a legal obligation that aims to fight ...
-
I made a withdrawal request, but I’ve changed my mind. Can I cancel it?
You can only cancel a withdrawal if the request hasn’t been processed yet. To know if there is still time to cancel a withdrawal, please check your transaction history in your account...
-
I made a withdrawal request in a Golden Vegas gaming hall. When will the money be available in the gaming hall?
Withdrawal requests in our Golden Vegas gaming halls are validated within 5 minutes following the withdrawal request. Nevertheless, we advise you to always check the status of your ...
-
I would like to deactivate the option to cancel a withdrawal. How do I do that?
If you wish, you can deactivate the option to cancel a withdrawal from your account. You can make the request by directly contacting customer service via the contact form or via suppo...
-
My withdrawal has been delayed by 24 hours. What should I do?
Your withdrawal may be marked with the status “Delayed by 24 hours”. This is because certain transactions are subject to additional verification for your own security. Rest assured th...
-
I sent my documents to authenticate my account, but I haven’t got a response yet. Why?
The processing and validation of your documents takes on average a few days during our customer service’s opening hours. However, it can sometimes take longer for various reasons: if ...
-
How and why do I need to authenticate my account?
Authenticating your account is a legal obligation dictated by the Belgian Gaming Commission. As a 100% legal website, Golden Vegas Casino respects this obligation. When registering,...
-
How long does it take to make a withdrawal in a Golden Vegas gaming room?
Requests for withdrawals in one of our Golden Vegas gaming rooms are validated within 5 minutes. You are advised to always check the status of your withdrawal request via your Withd...
-
How long does it take for my bank account to be credited after making a withdrawal?
Requests for withdrawals are processed within 2 working days. An additional period of 1 to 3 days will be necessary, depending on your bank, before the money is available in your ba...