Processing and validating your documents takes on average a few days during our customer service business hours.
However, the process may sometimes take longer for various reasons: if one of the documents submitted is expired, if your residential address is no longer up to date, etc. Our teams are doing their best to avoid making you wait too long. Thank you in advance for your patience!
If you authenticate via Itsme or by taking live photos, authentication will only take a few minutes.