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• I haven't been able to authenticate myself. What should I do?

  If you are unable to authenticate, here are the checks to perform depending on your situation: You are using ItsMeMake sure your data in the ItsMe app is up to dateCheck th...

• How do I use Itsme to authenticate my account?

  Authenticating yourself on our site couldn't be easier! You have several choices: - authenticate with ITSme;- authenticate by taking a few photos of your documents;To authe...

• How do I authenticate my account using the ‘Take photos’ option?

  Authenticating on our site couldn't be easier!Several options are available:- Authenticating with ItsMe;- Authenticating by taking several photos of your documents; Our Ver...

• Authentication mandatory since 1 May 2025

  Since 01/05/2025, new rules require you to be verified in order to play on your account. Therefore, a message may appear on your account for a few months now:  Rest assured...

• I would like to cancel my self-exclusion. Is it possible?

  It depends on the type of exclusion you have set up. Have you set up a 6-month exclusion or a gaming break? You must wait until this period ends before you can log back in....

• I would like to change the email address linked to my account. How can I do it?

   If you want to change the email address linked to your Golden Vegas Casino account, please contact our customer service via the contact form or by email at support@goldenv...

• I want to delete my account. How do I do that?

  To request the closure of your account, you can contact us via: the contact form via our email address support@goldenvegas-casino.be.  We invite you to specify the reason f...

• My account has been suspended. What should I do?

  If your account has been suspended, several reasons may explain it. In some cases, your account may simply be under review by our teams.Here are the most common reasons: Se...

• How can I register at GoldenVegas Casino?

  Registering at GoldenVegas Casino is easy! Simply click on the “Register” button. Then, fill in your details (first name, last name, email address, etc.), choose a username...

• I can’t log into my account. Why?

  If you can no longer log into your account, several reasons are possible: 1. Did you forget your password?If you have entered the wrong password several times, your account...

• I'm not able to register at Golden Vegas Casino. What should I do?

  If you aren’t able to register, you might already have a Golden Vegas Casino account? As a 100% legal website certified by the Belgian Gaming Commission, we place great imp...

• My deposit has been ongoing for more than 10 minutes. What should I do?

  If your deposit has been ongoing for more than 10 minutes, it is possible that an error has occurred during your transaction and that it has not worked. Please note than ou...

• How do I change my limits?

  There are two types of limits at Golden Vegas Casino: personal limits and the default limit. Personal limitsYou can change your personal limits at any time from your accoun...

• I would like to turn off my legal limit, is that possible?

  Yes.To do this, go to your account settings and click on the "remove limit" button:   Your request will automatically be forwarded to the Gambling Commission. Within 72 wor...

• My transaction was declined. Why? Who should I contact?

  If your deposit was declined, there are several possible reasons: Your balance is insufficient: check your account balance and try againYou made an error in your informatio...

• I can't make a deposit. What should I do?

  If your deposit is declined, you can check the following points: Check your payment informationMake sure the entered details are correct (card number, expiration date, etc....

• Do my chances of winning the Platform Jackpots depend on the amounts I bet?

  Not at all. All players who place bets, regardless of the amount, have the same chances of winning. You could place a bet of €0.01 and win the Big Drop Jackpot worth severa...

• I was logged out in the middle of a game. Will I get my credits back?

  Remember that your credits are never lost, even in the event of a sudden disconnection. You can always restart your ongoing game without losing information.To recover your ...

• What is the difference between “Real money” and “Demo” mode?

  When you play with real money, you are playing with the money you deposited in your gaming account. You can withdraw winnings in this game mode. When you play in Demo mode,...

• I would to like to ban myself from gaming. How do I do it?

  Do you feel the need to stop playing permanently? You can ban yourself from gaming by following the instructions available on the Gaming Commission website. A gaming ban is...

• What is the default weekly limit?

  As of 20 October 2022, Belgian regulations require a default limit of €200 per week. This amount is fixed and applies to the last 7 days, just like a personal weekly limit....

• I want to take a break or exclude myself for some time. How do I do it?

  Do you want to take a step back from games of chance so you don’t lose control?We have various moderation tools to allow you to better manage your gaming behavior. For this...

• What is a “Rebuy” and an “Add-on”?

  A Rebuy allows you to start a new game to get onto the leaderboard again. An Add-on allows you to buy time or game credit. This can be interesting if you haven’t had enough...

• I’ve won a tournament! When will I receive my winnings?

  Well done! Your winnings are automatically credited to your account 10 to 30 minutes after the end of a tournament. If you have won a prize, this will be sent to you within...

• I’m not able to take part in a tournament. What should I do?

  If you aren't able to take part in a tournament, there a several possible reasons: • You have insufficient funds. Make a deposit, then try again.• You have activated a game...

• My request to turn off the default limit has been denied and I don't understand why?

  If the Gaming Commission has refused your request for the limit to be turned off, it is because you are listed as being in default of payment in the file of the Central Ind...