Deposits and withdrawals

Deposits

My deposit has been ongoing for more than 10 minutes. What should I do?
If your deposit has been ongoing for more than 10 minutes, it is possible that an error has occurred during your transaction and that it has not worked. Please note than our teams sav...
How do I change my limits?
There are two types of limits at Golden Vegas Casino: personal limits and the default limit. Personal limitsYou can change your personal limits at any time from your account settings....
I would like to turn off my legal limit, is that possible?
Yes.To do this, go to your account settings and click on the "remove limit" button: Your request will automatically be forwarded to the Gambling Commission. Within 72 working hours,...
My transaction was declined. Why? Who should I contact?
If your deposit was declined, there are several possible reasons: Your balance is insufficient: check your account balance and try againYou made an error in your information (card num...
I can't make a deposit. What should I do?
If your deposit is declined, you can check the following points: Check your payment informationMake sure the entered details are correct (card number, expiration date, etc.). Correct ...
I would like to know the total of my deposits and withdrawals. How can I do that?
To get a summary of your deposits and withdrawals, please contact our customer service. Our teams will then be able to provide you with the total amount you have deposited and withdra...

I can't enter my BIC code when making a withdrawal. What should I do?
What is a BIC code?The BIC code is a unique code for each bank that allows it to be recognized worldwide. Are you unable to enter your BIC code?It is possible that a technical issue i...
How can I withdraw money from GoldenVegas-Casino?
Withdrawing money on our site is very simple! In your account, go to the "Withdrawal" tab and follow the instructions displayed on your screen. Our site offers : Withdrawal by bank tr...
I haven’t received a verification email, what should I do?
If you haven’t received a verification email, it could be in your junk mail folder. If it isn’t there either, don’t worry, please contact our customer service and we will send you a l...
Do I have to pay tax on my winnings?
No, you don’t have to pay any tax on the amounts you win by playing at Golden Vegas Casino. For more information about tax on games of chance, go to the Belgian Gaming Commission webs...
I’m not able to make a withdrawal. What should I do?
If you are unable to make a withdrawal, it may be related to one of the following situations: Your account is not yet activatedYou must confirm your email address to be able to make a...
How long does it take to receive my withdrawal?
Processing TimeTwo types of withdrawals are available:Standard Withdrawal:available for amounts between €10 and €25,000,processed within a timeframe of up to 2 business daysFast Withd...