Deposits and withdrawals

Deposits

My deposit has been ongoing for more than 10 minutes. What should I do?
If your deposit has been ongoing for more than 10 minutes, it is possible that an error has occurred during your transaction and that it has not worked. Please note than our teams sav...
How do I change my limits?
There are two types of limits at Golden Vegas Casino: personal limits and the default limit. Personal limits You can change your personal limits at any time from your account settin...
I would like to turn off my legal limit, is that possible?
Yes. To do this, go to your account settings and click on the "remove limit" button: Your request will automatically be forwarded to the Gambling Commission. Within 72 working...
My transaction was refused by HiPay. Why? Who should I speak to?
If you try to make a deposit, but your transaction is refused by HiPay or if you encounter a problem with the HiPay payment page, there are several possible reasons: • Your balance ...
I’m not able to make a deposit. What should I do?
If you aren't able to make a deposit, there are several possible reasons: • Your balance is insufficient: recharge your card and try again • You have made an error in your details (...
I wish to make a deposit with a prepaid paysafecard. What do I have to do?
To get your prepaid paysafecard, find a point of sale or order your card online on the paysafecard website. Once you have your prepaid card, you can use it to make a deposit on our we...

How can I withdraw money at GoldenVegas-Casino?
Making a withdrawal at GoldenVegas-Casino is really simple! In your account, go to the “Withdrawal” tab and follow the instructions shown on your screen. Our website offers several pa...
I made an online withdrawal request. How long will it be before the money is available in my bank account?
Withdrawal requests are usually processed within 24 hours by our team. Once your request has been validated, you will immediately receive the amount on your bank account. When a wit...
What is the minimum and maximum amount I can withdraw?
The minimum and maximum withdrawal amount depends on the payment method you choose: • Withdrawal by bank transfer: €10 minimum and €25,000 maximum • Rapid withdrawal by bank transfe...
I haven’t received a verification email, what should I do?
If you haven’t received a verification email, it could be in your junk mail folder. If it isn’t there either, don’t worry, please contact our customer service and we will send you a l...
How long will it take for my account to be authenticated?
Once you have sent us the necessary documents, our teams will verify them. This takes on average a few days during our customer service opening hours. For your security, you might be ...
Do I have to pay tax on my winnings?
No, you don’t have to pay any tax on the amounts you win by playing at Golden Vegas Casino. For more information about tax on games of chance, go to the Belgian Gaming Commission webs...