Deposits and withdrawals
Deposits
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My deposit has been ongoing for more than 10 minutes. What should I do?
If your deposit has been ongoing for more than 10 minutes, it is possible that an error has occurred during your transaction and that it has not worked. Please note than our teams sav...
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My transaction was refused by paysafecard. Why? Who should I speak to?
If you try to make a deposit, but your transaction is refused by paysafecard or if you encounter a problem with the paysafecard payment page, there are several possible reasons: • Y...
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What are the different deposit limits at Golden Vegas Casino?
There are two types of deposit limit at Golden Vegas Casino: personal limits and the default limit. 1. Personal limits These limits are you own, meaning you set the maximum deposit am...
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I’m having a problem making a deposit with Ogone. What should I do?
If you’re having a problem making a deposit via Ogone and you have already been debited, you can send us the proof of debit and other useful information (transaction ID, reference, ti...
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Can I delete my deposit history?
No. This is unfortunately not possible.
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How do I change my limits?
There are two types of limits at Golden Vegas Casino: personal limits and the default limit. Personal limits You can change your personal limits at any time from your account settin...
Withdrawals
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What is the minimum and maximum amount I can withdraw?
The minimum and maximum withdrawal amount depends on the payment method you choose: • Withdrawal by bank transfer: €15 minimum and €3,000 maximum • Withdrawal in our establishments:...
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I haven’t received a verification email, what should I do?
If you haven’t received a verification email, it could be in your junk mail folder. If it isn’t there either, don’t worry, please contact our customer service and we will send you a l...
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How long will it take for my account to be authenticated?
Once you have sent us the necessary documents, our teams will verify them. This takes on average a few days during our customer service opening hours. For your security, you might be ...
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Do I have to pay tax on my winnings?
No, you don’t have to pay any tax on the amounts you win by playing at Golden Vegas Casino. For more information about tax on games of chance, go to the Belgian Gaming Commission webs...
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I’m not able to make a withdrawal. What should I do?
If you aren’t able to make a withdrawal, you might not have confirmed your registration by email. Go to your email inbox and look for the email we sent you when you registered at Gold...
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I made an online withdrawal request. How long will it be before the money is available in my bank account?
Standard withdrawal requests are usually processed by our team within 2 working days. Once your request is validated, you will receive the amount in your bank account within 1 to 4 da...