Account and registration

Account and Registration

I haven't been able to authenticate myself. What should I do?
If you cannot authenticate, there are several possible reasons. - If you use ItsMe, make sure your credentials on your application are up to date. - If you take photos, it is importan...
How do I use Itsme to authenticate my account?
Authenticating yourself on our site couldn't be easier! You have several choices: - authenticate with ITSme; - authenticate by taking a few photos of your documents; To authentica...
How do I authenticate my account using the ‘Take photos’ option?
Authenticating on our site couldn't be easier! Several options are available: - Authenticating with ItsMe; - Authenticating by taking several photos of your documents; Our Veriff ph...
Authentication mandatory from 1 May 2025
From 01/05/2025, new rules require you to be verified in order to play on your account. Therefore, a message may appear on your account for a few weeks now: Rest assured, there...
I would like to cancel my self-exclusion. Is this possible?
If you have activated a 6-month self-exclusion on our website, you must wait until the end of this period to be able to log back in. To recover access to your account at the end of th...
I would like to change the email address linked to my account. How can I do it?
If you want to change the email address linked to your Golden Vegas Casino account, please contact our customer service via the contact form or by email at support@goldenvegascasino...