Account and Registration

I haven't been able to authenticate myself. What should I do?

If you are unable to authenticate, here are the checks to perform depending on your situation: You are using ItsMeMake sure your data in the ItsMe app is up to dateCheck that your app...

How do I use Itsme to authenticate my account?

Authenticating yourself on our site couldn't be easier! You have several choices: - authenticate with ITSme;- authenticate by taking a few photos of your documents;To authenticate wit...

How do I authenticate my account using the ‘Take photos’ option?

Authenticating on our site couldn't be easier!Several options are available:- Authenticating with ItsMe;- Authenticating by taking several photos of your documents; Our Veriff photo a...

Authentication mandatory since 1 May 2025

Since 01/05/2025, new rules require you to be verified in order to play on your account. Therefore, a message may appear on your account for a few months now:  Rest assured, there are...

I would like to cancel my self-exclusion. Is it possible?

It depends on the type of exclusion you have set up. Have you set up a 6-month exclusion or a gaming break? You must wait until this period ends before you can log back in. Once the p...

I would like to change the email address linked to my account. How do I do this?

If you would like to change the email address linked to your account, click the "forgot password or email" button on the login page. You can then authenticate via Itsme and change the...

I want to delete my account. How do I do that?

We understand that you may want to close your account. This process is simple, and our team is here to support you. Closing your account To request the closure of your account, contac...

My account has been suspended. What should I do?

If your account has been suspended, several reasons may explain it. In some cases, your account may simply be under review by our teams.Here are the most common reasons: Security veri...

How can I register at GoldenVegas Casino?

Registering at GoldenVegas Casino is easy! Simply click on the “Register” button. Then, fill in your details (first name, last name, email address, etc.), choose a username and passwo...

I can’t log into my account. Why?

If you can no longer log into your account, several reasons are possible: 1. Did you forget your password?If you have entered the wrong password several times, your account may be tem...

I'm not able to register at Golden Vegas Casino. What should I do?

Can't register? Maybe you already have an account? As a 100% legal site certified by the Belgian Gaming Commission, we attach great importance to compliance with the legislation in fo...

A family member has passed away and had an account on this site. What should I do?

All of our teams extend their sincere condolences to you. If your relative was registered on our site, we invite you to contact our customer service by attaching the following documen...

I did not receive the password reset email. What should I do?

To receive the reset email, it is essential that the email address you provided is the one linked to your player account. If this is the case and you have not received the reset email...

I would like to delete my personal data. Is that possible?

For any requests regarding your personal data, we invite you to contact our customer service with details of your request. In the case of a data deletion request, your account will al...

I would like to obtain a copy of my personal data, is that possible?

This is indeed possible by contacting our customer service. Your request can be processed, and our teams will send you your data as soon as possible.

I would like to change my first name or last name on my profile. How do I do that?

You cannot change your first name or last name from your player account. To request this change, send our customer service a copy of your new ID card showing your new first or last na...

Does GoldenVegas-Casino.be have a birthday offer?

Unfortunately, we do not currently provide birthday offers.However, we are doing our best to offer you the best possible gaming offer. Do not wait any longer, we keep our fingers cros...

How can I login with ItsMe?

On the login page, click on ‘Log in with ItsMe’: You then have two options:Scan the QR code with your ItsMe app and then enter your personal code to confirm the connectionEnter your m...

Can my game credit be transferred from my Casino account to my Sport account?

No. Your accounts, and therefore your game credit, are now completely separate.

Do you have to register to play at Golden Vegas Casino?

If you aren’t registered, you have the option to play a demo game with a limited fictitious credit to see the quality of our online games. However, you can’t play or bet with real mon...

What is the legal age to play on Goldenvegas Casino?

To play on our online casino website, you must respect the conditions fixed by the legislation in force in Belgium. In Belgium, you must be at least 21 years of age to access the casi...

I can’t find my country in the registration form. Why?

Residents of certain countries are not authorized to register at GoldenVegas Casino.If your country doesn’t appear in the list of residence countries available in the registration for...

Do I have to pay to register at Golden Vegas Casino?

No. Registration on our online gaming site is completely free. Once registered, you can start to play even without credit by selecting demo mode. However, to win real money, you must ...

I’ve forgotten my username or password. How can I retrieve them?

To recover your username or password, click on "Forgot password or e-mail" in the "Login" menu and enter the email address linked to your account. After submitting the reset request, ...

How do I change my personal details?

To modify your personal information, go to your account, select the "Settings" tab, then "Personal information." You can modify your mailing address from this tab.To modify your email...

I’ve moved. Do I need to inform Golden Vegas Casino?

Yes. You are obliged to inform us of any changes to your personal information. CHANGE MY ADDRESS

I can’t update my telephone number. How do I do it?

Have you changed your telephone number? To update your number on your Golden Vegas Casino account, please contact us via the contact form, or the email address support@goldenvegascasi...

I would like to close my account to create a new one. Is this possible?

As per our general terms and conditions, a single account is allowed per player, even if you want to close your current account.However, you can change your email address if you wish....

I would like to change my username. Is it possible?

For security reasons, it is not possible to change your username.Since only one account is allowed per person, it is also not possible to create a new account with the username of you...

Can I have several Golden Vegas Casino accounts?

No. The legislation prohibits having several accounts on the same gambling website. This is, among other things, why you must provide us with your national registration number when yo...