Account and Registration

I haven't been able to authenticate myself. What should I do?

If you cannot authenticate, there are several possible reasons. - If you use ItsMe, make sure your credentials on your application are up to date. - If you take photos, it is importan...

How do I use Itsme to authenticate my account?

Authenticating yourself on our site couldn't be easier!   You have several choices:   - authenticate with ITSme; - authenticate by taking a few photos of your documents; To authentica...

How do I authenticate my account using the ‘Take photos’ option?

Authenticating on our site couldn't be easier! Several options are available: - Authenticating with ItsMe; - Authenticating by taking several photos of your documents;   Our Veriff ph...

Authentication mandatory from 1 May 2025

From 01/05/2025, new rules require you to be verified in order to play on your account.   Therefore, a message may appear on your account for a few weeks now:     Rest assured, there...

I would like to cancel my self-exclusion. Is this possible?

If you have activated a 6-month self-exclusion on our website, you must wait until the end of this period to be able to log back in. Once the deadline has passed, the exclusion will b...

I would like to change the email address linked to my account. How can I do it?

  If you want to change the email address linked to your Golden Vegas Casino account, please contact our customer service via the contact form or by email at support@goldenvegascasino...

I want to delete my account. How do I do it?

If you want to delete your account, you can contact us using the contact form or our email address support@goldenvegascasino.be. Please include the reason why you are asking to delete...

My account has been suspended. What should I do?

Has your account has been suspended and you don’t understand why? There are many reasons why this could be the case. For example, your account may be being verified. For more informat...

How can I register at GoldenVegas Casino?

Registering at GoldenVegas Casino is easy! Simply click on the “Register” button. Then, fill in your details (first name, last name, email address, etc.), choose a username and passwo...

I can’t log into my account. Why?

If you can no longer log in to your Golden Vegas Casino account, there are several possible reasons:   • You have entered the wrong password several times. For your security, your acc...

I'm not able to register at Golden Vegas Casino. What should I do?

If you aren’t able to register, you might already have a Golden Vegas Casino account? As a 100% legal website certified by the Belgian Gaming Commission, we place great importance on ...

Do you have to register to play at Golden Vegas Casino?

If you aren’t registered, you have the option to play a demo game with a limited fictitious credit to see the quality of our online games. However, you can’t play or bet with real mon...

What is the legal age to play on Goldenvegas Casino?

To play on our online casino website, you must respect the conditions fixed by the legislation in force in Belgium.   In Belgium, you must be at least 21 years of age to access the ca...

I don’t want to receive transactional emails anymore. What should I do?

You don’t want to receive transactional emails such as withdrawal confirmations? Go to your account settings, then to the section “Preferences”:  All you need to do is unselect the b...

I can’t find my country in the registration form. Why?

Residents of certain countries are not authorized to register at GoldenVegas Casino. If your country doesn’t appear in the list of residence countries available in the registration fo...

Do I have to pay to register at Golden Vegas Casino?

No. Registration on our online gaming site is completely free.   Once registered, you can start to play even without credit by selecting demo mode. However, to win real money, you mus...

I’ve forgotten my username or password. How can I retrieve them?

To retrieve your username or password, click on “Forgotten your password” in the “Log in” menu and enter the email address linked to your account. You will then receive a link to choo...

How do I change my personal details?

To change your personal details, go to your account and then into the My details tab You can only change your postal address. If you would like to change other details (email address,...

I’ve moved. Do I need to inform Golden Vegas Casino?

Yes. You are obliged to inform us of any changes to your personal information.   CHANGE MY ADDRESS

I can’t update my telephone number. How do I do it?

Have you changed your telephone number? To update your number on your Golden Vegas Casino account, please contact us via the contact form, or the email address support@goldenvegascasi...

I would like to close my account to create a new one. Is this possible?

As per our general terms and conditions, a single account is allowed per player, even if you want to close your current account. However, you can change your email address if you wish...

I would like to change my username. Is it possible?

For security reasons, it is not possible to change your username. A single account is authorized per person, it is also not possible to create another account with the username of you...

Can I have several Golden Vegas Casino accounts?

No. The legislation prohibits having several accounts on the same gambling website. This is, among other things, why you must provide us with your national registration number when yo...

I don’t want to receive emails or communications from Golden Vegas Casino anymore. Where can I disable them?

You no longer want to receive our communications? That’s a shame! To unsubscribe, please go to your account settings or contact our customer service.   Remember that you can choose yo...