Responsible Gaming
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I would to like to ban myself from gaming. How do I do it?
Do you feel the need to stop playing permanently? You can ban yourself from gaming by following the instructions available on the Gaming Commission website. A gaming ban is a permane...
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I want to take a break or exclude myself for some time. How do I do it?
Do you want to take a step back from games of chance so you don’t lose control? We have various moderation tools to allow you to better manage your gaming behavior. For this, you can ...
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How can I turn my legal deposit limit back on?
To reactivate your default limit, go to your account settings: https://www.goldenvegas-casino.be/en/account/responsible-gaming/deposit-limits You will then be able to click on "REA...
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I am worried about losing too much money when playing. How can I set myself limits?
At Goldenvegas Casino, we believe gaming should remain fun and we encourage you to take all necessary measures if you think you have developed a gaming addiction. Therefore, you can s...
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A friend or member of my family is addicted to gaming. How can I help them?
If you think a friend or family member has developed a gaming addiction, the first step is to refer them to specialist help services. Located around Belgium, these centers can provide...
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I feel like I am losing control of my gambling behavior. How can I get back control?
At Goldenvegas Casino, we think that gambling should above all remain fun and entertaining. If you think you are addicted to gambling, you can ask to be banned from gambling, tempor...
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What is a self-exclusion?
By activating a self-exclusion, you voluntarily block yourself from our website for a duration of at least 6 months. It is a preventative measure that allows you to take back control ...
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What is a break?
A break is a voluntary block of your account on our site for a specified period of time. It serves as a preventative measure. You can still log in to your Golden Vegas Casino account,...
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What is the default weekly limit?
As of 20 October 2022, Belgian regulations require a default limit of €200 per week. This amount is fixed and applies to the last 7 days, just like a personal weekly limit. Example: A...
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I never win! Why?
We are sorry to hear that you haven’t won yet! Your chances of winning a game depend on what we call volatility. This corresponds to the winning frequency of an online casino game. Th...
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A pop-up window appeared during my gaming session. Why?
Goldenvegas Casino works hard to ensure that your gaming experience is both enjoyable and responsible. For this reason, a pop-up window with a responsible gaming message will appear ...
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What should I do if I am addicted to gambling?
Golden Vegas applies a Responsible Gaming policy. Gaming must remain fun and be seen as a source of entertainment. If you believe that you are addicted to gambling, you can request a ...