Casino & Dice games

Do my chances of winning the Platform Jackpots depend on the amounts I bet?

Not at all. All players who place bets, regardless of the amount, have the same chances of winning. You could place a bet of €0.01 and win the Big Drop Jackpot worth several thousand ...

I was logged out in the middle of a game. Will I get my credits back?

Remember that your credits are never lost, even in the event of a sudden disconnection. You can always restart your ongoing game without losing information.To recover your game or you...

What is the difference between “Real money” and “Demo” mode?

When you play with real money, you are playing with the money you deposited in your gaming account. You can withdraw winnings in this game mode. When you play in Demo mode, you are pl...

I did not receive all my winnings from my game. What should I do?

If a technical issue occurred, or if you believe you did not receive your winnings during your gaming session, we invite you to contact our customer service directly, without delay. I...

How to activate a Golden Hunt?

To activate your Golden Hunt, go to the Quests tab in your Profile.  You will then be able to view the available Golden Hunts and activate them:  Once activated, you will find the obj...

What are Golden Hunts?

GoldenVegas-Casino.be is proud to present to you the Golden Hunts!Every day, take on a new challenge and earn a reward. How does it work? Complete a goal Play the participating games ...

What is an active player?

You’ve certainly noticed it: some features and promotions on our website are available to active players only. But what does it exactly mean?To be considered an active player, you mus...

How does Money Maker work?

Money Maker is a game that gives you improved chances of winning.You can earn Money Maker spins through different promotions. Each Money Maker spin costs 0.10€. When you receive Money...

What's volatility in a game?

Unlike RTP, which tells you how much a game can pay you on average, volatility reveals how those winnings are distributed: are they small, regular amounts, or big, rarer wins? Two typ...

Where can I find the RTP of a game?

The payout rate of a game is available directly in the game's rules or information.These are usually represented by an "i" (Information), 3 parallel bars, or a "?". Here are some exam...

What is the RTP?

The RTP (Return to Player) is a key concept to understand when playing casino games. It indicates the average percentage of bets that will be returned to players over an extended peri...

Can I win multiple Platform Jackpots at the same time?

You can only win one Platform Jackpot at the same time.However, it is possible to win multiple Jackpots in the same day. You therefore have the opportunity to win the Time Drop, the M...

What do I need to do to win a Platform Jackpot?

To win a Platform Jackpot, you just need to play! Indeed, every time you play one of the many games in our catalog, you have a chance to win one of the 3 Jackpots, regardless of your ...

On which games can I win a Platform Jackpot?

On any game! Indeed, our Platform Jackpots can drop at any time, on any game, and regardless of the bet amount! Good luck!

What are the Platform Jackpots?

Platform Jackpots are progressive jackpots that can drop at any time on all games in our catalog.When you play a game, you automatically have a chance to win one of the Platform Jackp...

I never win! Why?

We are sorry to hear that you haven’t won yet!Your chances of winning a game depend on what we call volatility. This corresponds to the winning frequency of an online casino game. The...

Can I play at Goldenvegas Casino from my smartphone or tablet?

Of course. Our platform adapts to all your devices, whether it’s your computer, your smartphone or your tablet. 

A technical problem made me lose money during a game. What should I do?

We are sorry there was a technical problem!We do all we can to avoid technical problems happening. Despite this, technical problems can unfortunately sometimes occur and interrupt you...

A pop-up window appeared during my gaming session. Why?

Goldenvegas Casino works hard to ensure that your gaming experience is both enjoyable and responsible. For this reason, a pop-up window with a responsible gaming message will appear e...

What is a Super Game?

The Super Game is a bonus minigame with a high success rate that allows you to get various prizes, such as:WinningsAnother Super GameA Super Game jackpotYou get Super Games when you w...

What is a jackpot? Does my stake influence the jackpot?

The jackpot is the biggest winnings you can win during a game. There are 2 types of jackpots: The progressive jackpot: it is linked to several games and changes depending on the numbe...

I don’t want to appear in the list of winners. How do I do it?

You don’t want to appear in the list of winners for a game? It’s possible! To do this, please contact our customer service.

How do I clear the cache and cookies on my Google Chrome browser?

To enjoy an optimal gaming experience, it is important to regularly clear the cookies and cache on your navigator.It’s really simple on Google Chrome! Here are the steps to follows: I...

How do I update my Google Chrome browser?

To enjoy an optimal gaming experience, it is important that your browser is up to date. To update your Google Chrome browser, follow these steps:  Open Chrome Click on the menu button...

How do I clear the cache and cookies on my Firefox browser?

To enjoy an optimal gaming experience, it is important to regularly clear the cookies and cache on your navigator.It’s really simple on Firefox! Here are the steps to follows:  Open F...

I’ve won to a casino or dice game! When will I receive my winnings?

The winnings you get during a casino or dice game automatically appear on your account.If that’s not that case, please wait a few minutes. If after 30 minutes, you still haven’t recei...

I would like to try a new game. Where can I find the rules?

To read the rules of a game, start the game and click on the “info” icon, often represented by a question mark (?).Depending on the game, this icon can be found in various places, suc...

What kind of games are offered on Goldenvegas Casino ?

GoldenVegasCasino offers a wide range of casino and dice games, separated into several categories: • Slot machines: from the most traditional to the most original, the slot machine is...

I’m currently outside of Belgium and I’m unable to play on my hotel WiFi. What should I do?

Goldenvegas Casino may not be accessible from outside of Belgium, for example when you’re on vacation.However, you can still access your account if: Your player account is authenticat...

What is a Mystery game?

A Mystery game is a special spin during which your winnings are at the maximum. Depending on the game, you can win one or several Mystery games in a spin or in a bonus game. Once won,...