My transaction was refused by HiPay. Why? Who should I speak to?

If you try to make a deposit, but your transaction is refused by HiPay or if you encounter a problem with the HiPay payment page, there are several possible reasons:

 

• Your balance is insufficient: recharge your card and try again

• You have made an error in your details (card number, expiration date, etc.): check your information and try again

• You have reached your use limit: try again later

• A technical problem occurred with the bank: try again later

 

If despite this the problem persists, please contact our customer service.

 

Don’t forget that you can also make a deposit by bank card via Bancontact or by prepaid card via paysafecard.

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